After a recent at meeting at Co-ops UK we where chatting
about who should be co-op of the year. I said my nomination would go to the
Channel Islands Co-operative (CIC) Society. Founded in Jersey
in 1919 having survived the occupation it is a credit to the movement and shows
how co-ops can genuinely support the communities which they serve.
With 34 percent market share the CIC is the biggest retailer
in the islands. That dominance has to be won everyday and it has never rested
on its laurels. With a finite customer base it has always sought out new ways in
which it can bring value to its members.
In some ways the people of the Channel
Islands (population 165,000) and the CIC (membership 120,000) are
one and the same as almost the entire adult population are members of the
society. That relationship has been consolidated in the last three years as it
has paid out over £8 million per year in dividends to its members.
Clearly there are limits to growth in any one business in
such an enclosed economy so CIC has an amazing breadth. Its £160 million
turnover came from food, furnishings and leisure retailing, travel services to
both individuals and businesses, the provision of financial services to its
Members, the sale of petrol, Post Office services, funerals and pharmacy.
So pretty much every consumer service you would need is
provided by in twenty seven different stores across the islands. Apart from the
quality of service and the tremendous member dividend, it is integral to island
life, employing a thousand people, spending over £11m on local produce each
year and £200,000 supporting local good causes.
It has not all been plain sailing whilst the type of
competition they face is different to the mainland there is still stiff
competition particularly in food but also on other products. They are not
immune to the arrival of internet shopping. So they have had to take some tough
calls on reducing costs in wharehousing.
Making the decision to end their local wharehousing facility
and rely on the mainland proved to be real test of their democracy. With over
seven hundred people packing the egm to discus the issue before it was finally
agreed
Their latest move to support members however is quite
extraordinary. This is their move into medical services. In the Channel Islands
there is a patchwork medical service a mixture of subsidy from the different
islands, Jersey and Guernsey Governments and
private insurance schemes. Basically you are charged every time you visit your GP
and as doctors practices are private businesses the fees charged vary
tremendously with them being free to charge what they wish.
Colin Mcleod CEO of CIC says, “I have been asked about the
rationale behind our decision to offer a new, more affordable GP service and
the answer is really very simple: we have listened to our members. They would
like their healthcare to be more affordable, transparent and easily accessible.
A survey conducted by the Jersey Consumer Council showed us that a lot of
islanders felt the same way.”
Co-operative Medical Care, which consists of three GP
practices, spread across Jersey, is focused on
helping islanders pay less for high quality healthcare, particularly families
with young children. A standard consultation fee is £30, and Society members
will receive free healthcare for children under five and lower prices for
children aged five to 18.
To form Co-operative Medical Care, CIC has bought two
established GP practices. Four doctors, a practice nurse and eight existing surgery
staff are now employed by the Society which plans to engage more healthcare
professionals as demand for the service increases.
As Co-operative Medical Care is owned by Society members,
rather than GP partners, profits will be shared by members in the form of and
4% dividend on healthcare services. Since
launching in November, Co-operative Medical Care has attracted almost 600 new
patients with growth exceeding expectations. To support the strong uptake, two
new doctors have joined the practice.
Phil Romeril, Head of Healthcare at CIC, said, ‘We are very pleased that
there has been such a positive response to Co-operative Medical Care. It was
always our intention to grow if the demand was there.”It maybe surprising to get a divi from a visit to the doctors but this Co-op is taking primary care out of the private sector and bringing it into social ownership. This co-op has done something that Aneurin Bevan failed to do that is turn GP’s into employees instead of businesses. To say this has stirred up GP services on the island is an understatement.
The lesson from Jersey could be a look to the past or a pointer to the future maybe it is something we may need to do here on the mainland. What happens on May 7th could well be the decider in that.
.